RETURN POLICY

Returns/Exchanges:

All Sales are Final! We do not accept any returns or exchanges, no exceptions.

We cannot refund or exchange: items that have been opened, tested or partially used. All our products are handmade and made in small batches. The products may vary in color, sizes, smell, shape or consistency which is normal.

If the product you received is defective, the item maybe eligible to be resent if reported within 3 days of the delivery date.

If an item appears to be missing from an order, we will immediately evaluate and make appropriate corrections by resending that item as a top priority. Missing items need to be reported within 3 business days of the delivery date.

Packages that are returned to Luxaroma Delor LLC will be refunded; shipping charges will not be refunded.

When returning items, please ensure that you include all the following information:
a) Full Name
b) Address, as provided on the original order
c) Order Number, so that we can identify your original purchase
d) Reason for Return or Exchange